Shipping policy

📦 Shipping Policy

Thank you for shopping with Starlit Store. We are committed to delivering your order safely and on time across Pakistan.

1. Shipping Coverage

We currently ship to all major cities and towns across Pakistan, including:

  • Karachi

  • Lahore

  • Islamabad

  • Rawalpindi

  • Faisalabad

  • Multan

  • Peshawar

  • Quetta

If you are unsure whether we deliver to your area, please contact us before placing your order.

2. Order Processing Time

  • Orders are processed within 1–2 business days (excluding Sundays and public holidays).

  • Orders placed after 5:00 PM will be processed the next working day.

  • During sales or peak seasons, processing time may be slightly longer.

You will receive a confirmation message once your order has been shipped.

3. Delivery Time

Estimated delivery time after dispatch:

  • Major Cities: 2–4 business days

  • Other Cities/Towns: 3–6 business days

  • Remote Areas: 5–8 business days

Delivery times may vary due to weather conditions, public holidays, or courier delays.

4. Shipping Charges

  • Standard shipping charges: Rs. 199

  • Free shipping on orders above: Rs. 2499

Shipping charges (if any) will be clearly displayed at checkout.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) service across Pakistan.

  • Please ensure someone is available to receive and pay for the order.

  • Orders may be confirmed via phone or WhatsApp before dispatch.

  • Failure to respond to confirmation calls may result in order cancellation.

6. Order Tracking

Once your order is shipped, you will receive:

  • A tracking number via SMS/Email

  • Courier company details

  • Estimated delivery date

You can track your parcel directly through the courier’s website.

7. Failed Delivery Attempts

If delivery fails due to:

  • Incorrect address

  • Customer unavailable

  • Refusal to accept parcel

The order may be returned to us. Re-shipping charges will apply.

8. Damaged or Missing Items

If you receive:

  • A damaged parcel

  • An incorrect item

  • A missing item

Please contact us within 48 hours of delivery with:

  • Order number

  • Clear photos of the package and product

We will investigate and resolve the issue promptly.

9. International Shipping

Currently, we do not offer international shipping.

10. Contact Us

For any shipping-related queries:

📧 Email: starlitstoreofficial@gmail.com
📱 WhatsApp: 03416801626